Payment should be made at checkout, otherwise the order will be cancelled.
The payment method usually accepted is PayPal, but if you have a Portuguese bank account you can also pay by bank transfer. In this case, click on go to payments at check out and follow the instructions - in case of doubt get in touch before you order.
PRICES AND TAXES
Prices are exclusive to the online shop, can be changed without previous notice and can vary from the prices found in physical stores or events. VAT included.
International buyers are responsible for all custom fees or taxes regarding any restrictions of their country to packages sent from Portugal.
Your item will be shipped in priority registered mail, which is more expensive, but also a more reliable, trackable and faster service provided by CTT, the Portuguese Postal Operator.
If the order can't be delivered due to reasons attributed to the costumer, such as wrong address, inability to make home delivery or no pick up at the post office, the brand can't be responsible for any damages or costs associated with it.
To the price presented to each product will be added shipping costs (except to Portugal).
The shipping costs applied are the same regardless of how many items you order - you can order two or more items for the same shipping costs as one, so make the most of it!
The reference values used are the ones indicated in CTT site for packages up to 250g.
The shipping costs you'll pay are the following:
Portugal > free
Europe > 5,50 €
Rest of the world > 6,50 €
Your order will be shipped to the provided address at check out after payment confirmation.
If you're buying a gift and want it to be shipped to a different address, leave that information in the message box at checkout.
You'll be contacted once your order is received - please make sure to check your email, as well as your spam folder, just in case.
Most of items are made to order and their estimated production times are clearly stated. They should be ready before the deadline and will be shipped as soon as possible. If, however, you're in a hurry to a specific date, please get in touch and everything that's possible will be done to meet the deadline.
Products in stock will take about 2 working days to be shipped.
Once issued the order, the estimated delivery time for registered mail, according to CTT site, are the following:
Portugal > 1 to 3 working days
Europe > 3 to 15 working days
Rest of the world > 5 to 25 working days
Products are properly packaged to ship in a bubble envelope or box, according to its nature and size.
The price includes nice wrapping to offer and storage your piece.
If you decide to cancel your order for any reason, please get in touch as soon as possible.
If payment has already been made, but the order has not yet been sent, the costs of the order will be refunded, including shipping cost. Please take note that this does not include custom-made items if the work is already in progress - in this case refunds are not possible.
Please feel free to raise all the questions that you want before you order and the item is shipped. Everything is done to describe the product accurately and pack it safely, but if you're not happy or still have any problem when you receive it just get in touch before considering yourself unsatisfied or decide to return it - certainly we can work it out.
Please beware that colors presented are as close as possible to reality, but due to the material and monitor characteristics it's natural that you find some small differences. Due to the characteristics of manual production, the item you'll get may have small differences compared to the pictured in the presented photos.
In the case of rings: if when you receive it realize that the ordered size wasn't the right one, get in touch at once and the first resizing will be made without costs (except for the shipping cost). Any further adjustments will have extra costs, established according to the piece in question.
You can exercise your right of return within 14 days of receiving the item. To be able to do so you should inform by writing (fill in this form or send an email with the same information) and return the item no more than 14 days after the warning.
The item should be returned in perfect condition, without signs of being worn or damaged. The shipping cost of the return will be costumer's responsibility.
This does not apply to custom-made items, which can't be returned and will not be refunded.
[Decreto-Lei n.º 24/2014 de 14 de Fevereiro]
If you properly exercise the right of return, the refund will be issued through Paypal within 14 days of receiving the returned item in good condition (initial shipping costs excluded).
If you receive your item and it happens to be damaged or defective get in touch as soon as possible. Everything is made to pack and create each item with care, but if you believe this is due to the brand's responsibility, the repair or exchange will be done at no cost.
Please beware that these are handmade items that should be worn and kept with care. If the damage is due upon use and is not proved to be defect of production the brand can't be held responsible for it. If, on the other hand, you happen to damage your item for any reason, it's perfectly possible to repair it upon an extra cost.
If you want to restore the original finish of a particular piece (case of oxidation), it can be done without costs.
The maintenance of plated jewelry will be free for the first 6 months (unless there's evidence of a careless use by the customer), after this period it will have extra costs.
In any of the cases, the shipping cost of returning an item will be customer's responsibility.
For more information about jewelry care, check out this page.
Please do not copy or reproduce any of the products or images in this site without prior authorization.
Copyright does not transfer with the sale of any item.
INFORMATION TO THE CONSUMER
Adherent of CICAP Arbitration Centre, with the following contacts:
Rua Damião de Gois, 31, loja 6 | 4050-225 Porto
+351 22 550 83 49 | +351 22 502 97 91 | firstname.lastname@example.org
In case of dispute the consumer can use this Dispute Resolution Entity.
More information on Portal do Consumidor.
[Artº 18 do Decreto-Lei nº 144/2015 de 8 de Setembro]
Ana Patrícia Carneiro Marques de Pina
VAT number 200847830
Activity code nº P115100
The articles are legally marked, when applicable (namely articles in sterling silver above 2,0g).
In case of doubt about the authenticity of the marks, use, for verification purposes, the services of Contrastarias.
[Artº 64 do Decreto-Lei nº 120/2017 de 15 de Setembro]
® Ana Pina is a registered trademark © All rights reserved 2018