HOW TO ORDER?

 

Buy at the online shop: add the desired product to the shopping cart by clicking the add to cart button on the product page and follow the instructions. To order more than one item simply repeat the process for each and at the end click on the shopping cart in the upper right corner of the shop. You will then be redirected to a page where you can set the shipping cost, choose the method of payment, enter your details and leave some additional notes about your order.

 

Have a question or prefer to order directly by email? No problem! Send your request, address and preferred method of payment to the email atelier@anapina.com

 

If you prefer to see the pieces live before buying, just have a look at the stockists section or pay a visit to the atelier in Porto.

 

DO YOU SHIP INTERNATIONALLY?

 

Yes, of course! Your order can be sent from Portugal to the rest of the world.

 

HOW MUCH WILL IT COST?

 

Each item presents the full price in € (EUR). To the indicated value will be added the shipping cost - to learn more about methods, conditions and shipping costs see the page dedicated to shop policies.

The shipping to Portugal is free.

If € (EUR) is not your currency, try to use this Currency Converter as reference.

 

WICH ARE THE MEANS OF PAYMENT?

 

The payment method usually accepted is by Paypal. You don't need to have a Paypal account, you just have to use a credit card to pay.

If you have a bank account in Portugal and prefer, you can pay by bank transfer. In this case you should click the button go to payments at check out and follow the instructions. You will then receive an email indicating the IBAN of the account to which make the payment and the order will be sent upon receipt to the address you specify.

When in doubt just order by email.

 

I PLACED MY ORDER BUT RECEIVED NO FEEDBACK, WHAT'S UP?

 

You'll be contacted as soon as your order is received, regardless of the payment method you choose. If days pass by without hearing any feedback, please make sure to check the spam folder of your email box because the email sent may have been mistakenly considered as unsolicited.

Please take note that the brand can't be held responsible for delays or cancellations of orders for reasons that are unrelated to it.

 

I RECEIVED A GIFT CERTIFICATE. HOW CAN I USE IT?

 

It's easy! Just enter the Gift Certificate code at check out or send an email with your order, Gift Certificate code, address and preferred method of payment. You will then receive an email with the payment instructions.

 

IS IT POSSIBLE TO MAKE A CUSTOM ORDER?

 

Custom orders are usually not accepted, unless they are in harmony with the brand's line of work, so if you're looking for something with a completely different aesthetic it's suggested that you look for a more suitable professional for the job. If, on the other hand, you wish another color, a different size or a piece that's no longer available in the shop, it's very probable that we can find a solution.

Write your suggestion or request by email, without compromise!

 

IS IT ALLOWED TO EXCHANGE ANY PIECE?

 

For this and other issues related to cancellations, returns and exchanges, please check out the page dedicated to shop policies.

 

STILL IN DOUBT?

 

Please make sure to read the page dedicated to the shop policies before placing your order.

For any issue that has not been clarified or to simply send your feedback, feel free to get in touch!

PT

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