This Privacy Policy describes how and when your information is collected, used and shared when you use Ana Pina’s services through anapina.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that the brand Ana Pina doesn’t own or control, including any third party services you access through this website.

Personal information that is collected

To fulfil your order, you must provide certain information such as your name, email address, postal address, payment information and the details of the product that you’re ordering. You may also choose to provide additional personal information (for a custom order, for example), if you send a direct email.

Why your personal information is collected and how it’s used

There’s a number of reliable legal bases to collect, use, and share your information, including: as needed to send feedback, to fulfil your order, to settle disputes or to provide customer support; when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for the newsletter; if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; as necessary for the purpose of the brand’s legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving the brand’s services.

Information Sharing and Disclosure

Information about Ana Pina’s customers is important to the brand’s business.

Your personal information is shared for very limited reasons and in limited circumstances, as follows:

Shopify: your information is shared with Shopify as necessary to fulfil your order and comply with obligations under both the Shopify’s Privacy Policy and Terms of Service.

Paypal: your information is shared with Paypal (if you use this means of payment) as necessary to fulfil your order and comply with obligations under both the Paypal Privacy Policy and Terms of Service.

MailChimp: your information is shared with MailChimp as it is the chosen marketing automation platform and comply with obligations under both the MailChimp Privacy Policy and Terms of Service.

Service providers: your personal information will be shared with third parties, such as delivery companies like CTT, but only to the extent necessary to perform these services.

Compliance with laws: your information may be collected, used, retained and shared in the case of a good faith belief that it is reasonably necessary to: respond to legal process or to government requests; enforce the brand’s agreements, terms and policies; prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or protect the rights, property, and safety of the customers or others.

Data Retention

Your personal information is retained only for as long as necessary to provide you with the requested services and as described in this Privacy Policy. However, it may also be required to retain this information to comply with legal and regulatory obligations, to resolve disputes and to enforce mandatory agreements. Your data is kept for the time period of 5 years.

Transfers of Personal Information Outside the EU

Your information may be stored and processed through third-party hosting services in the US and other jurisdictions. As a result, your personal information may be transferred to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. In cases of information about you being transferred outside of the EU the legal basis for the transfer is the Privacy Shield of Google Drive.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases, like described below:

Access: you may have the right to access and receive a copy of the personal information that is hold about you by using the contact information below.

Change, restrict, delete: you may also have rights to change, restrict the use of or delete your personal information. Absent exceptional circumstances (required for legal reasons) your information will generally be deleted upon request.

Object: you can object to the processing of some of your information based on Ana Pina’s legitimate interests and object to receiving marketing messages even after providing your express consent to receive them. In such cases, your information will be deleted unless there’s compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain: if you reside in the EU and wish to raise a concern about the use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

Contact Information

For purposes of EU data protection law, Ana Pina is the data controller of your personal information. If you have any questions or concerns, get in touch by the email: atelier@anapina.com. 

Terms & Conditions

By placing an order at anapina.com or related websites you warrant that you are at least 18 years old (or have parents' permission to buy from anapina.com) and accept these Terms & Conditions which shall apply to all orders placed or to be placed at anapina.com for the sale and supply of any products. None of these Terms & Conditions affect your statutory rights. No other terms or changes to the Terms & Conditions shall be binding unless agreed in writing signed by Ana Pina.

Force Majeure

Events outside Ana Pina's control, which is not reasonably foreseeable, shall be considered force majeure, meaning that Ana Pina is released from all obligations to fulfil contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.

Payment

All products remain Ana Pina's property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognised before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from anapina.com.

All transfers conducted through anapina.com are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the Terms & Conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.

Local Taxes

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.

Cookies

anapina.com uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive. There are two types of cookies: Session Cookies and cookies that are saved permanently on your computer.

The first type of cookie commonly used is Session Cookies. During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A Session Cookie is never stored permanently on your computer and disappears when you close your browser. To use anapina.com without troubles you need to have cookies enabled.

The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On anapina.com this type of cookie is used to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.

Additional Information

Ana Pina reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Ana Pina has the right to cancel the order and refund any amount paid in the best way. Ana Pina shall also notify the customer of equivalent replacement products if available.